Frequently asked questions
Questions, answered plainly.
If you cannot find what you are looking for, we are happy to help directly.
DraftQuestions and answers are draft. Items in [square brackets] are facts the business needs to confirm.
Working with us
Who can use OutSourced Suppliers?
We work with businesses [confirm sizes and sectors served]. If you are not sure whether your request is a fit, send it through and we will tell you honestly.
What do I need to get started?
A description of what you need, the quantities, a delivery location and, if you have them, specifications or drawings. The quote form walks you through each of these.
How long will it take to hear back?
We reply to every enquiry within [response time].
Quotes and pricing
Does it cost anything to request a quote?
[Confirm whether requesting a quote is free, and state it plainly here.]
How do you charge for your service?
[Confirm the fee model, for example a fee per order or a fixed arrangement, and explain it here.]
Can I compare quotes from different suppliers?
Yes. Where more than one suitable supplier is available, we set their quotes side by side so the differences are easy to see.
Suppliers and quality
How do you choose suppliers?
We match suppliers against your brief, looking at [confirm criteria, for example capability, track record and references].
Can I ask for samples?
Where the product allows it, yes. We will tell you what is possible for your request.
What if the goods I receive do not match my order?
Contact us straight away. [Confirm how issues are handled and who is responsible at each stage.]
Delivery
Where do you deliver?
[Confirm the regions served.] Give us the delivery location in your request and we will confirm what is possible.
Can you source from outside South Africa?
[Confirm whether imports are handled, and how.]
Data and privacy
How is my information used?
To respond to your request and, where needed, to obtain quotes from suppliers. The Privacy Notice sets this out in full.
Who can see what I submit?
[Confirm once the form is live: who can access submissions and how they are protected.] The Privacy Notice explains this in more detail.
Can I ask you to correct or delete my information?
Yes. You can ask to see, correct or delete your information at any time. Contact our Information Officer; the details are in the Privacy Notice.
Still have a question?
Send us a message and we will reply within [response time].